Need Help?
Our team is here to assist you with academic, technical, and administrative queries.
For academic-related inquiries, please contact us at 3dcircular@aegean.gr
For any technical support concerning the platform please reach out at support@ponts.academy
Frequently Asked Questions
How do I access my courses and learning materials?
Once you log in to the platform, you will be directed to your personal dashboard. From there, select your enrolled programme to view all available modules. Each module contains lectures, readings, assignments, and additional resources organised in a structured learning path.
Where can I track my progress and completed modules?
Your progress is automatically tracked within each course and displayed on your dashboard. You can monitor completed modules, ongoing activities, and upcoming content in real time.
Who should I contact for technical issues?
If you experience any technical difficulties (such as login issues, access errors, or platform performance problems), you can submit the "Contact us" form above.
For faster assistance, please provide a clear description of the issue along with screenshots where possible. Our technical support team will review your request and respond promptly to help resolve the problem.
Where can I find my schedule and upcoming deadlines?
Your dashboard provides an overview of your schedule, including upcoming sessions, assignment deadlines, and key academic milestones.
What should I do if I cannot access a course or resource?
If you encounter difficulties accessing a course or specific material, first try refreshing the page or logging out and back into your account.
If the issue persists, please contact technical support by submitting the "Contact us" form above and including details such as the course name, module, and the type of issue encountered. This will help the team resolve the problem more efficiently.
How can I contact faculty or programme support?
You can contact faculty members and programme teams through the platform’s built-in messaging tools or via the contact information provided in your course or programme section.
They are available to support you with academic questions, guidance on coursework, and general programme-related enquiries.
Where can I find guidelines for my project or research work?
Guidelines for projects, dissertations, or research work are available within your programme area or specific course modules. These include instructions, expectations, and submission requirements.
If you need further clarification, you are encouraged to contact your academic supervisor or programme team, who will provide personalised guidance throughout your work.
Frequently Asked Questions
How do I access the courses I teach?
Once you log in to the platform, you are directed to your instructor dashboard. From there, select the courses you teach to view all available modules. Each module contains lectures, readings, assignments, and additional resources organised in a structured learning path for your students.
Where can I monitor learner progress?
Learners progress can be monitored through the course dashboard or the relevant reporting section of the learning platform.
Who should I contact for technical issues?
For technical issues, please contact the support team by email at support@ponts.academy. Include a brief description of the issue, the course or module affected, and any relevant screenshots, if possible.
Where can I find my teaching schedule and upcoming deadlines?
Your teaching schedule, course timeline, and important deadlines can be found in the instructor area of the platform or in the programme communications provided by the coordination team.
What should I do if I cannot access a course, resource, or instructor tool?
First, check that you are logged in with the correct instructor account. If the issue continues, contact the support team through the form and specify which course, resource, or tool you cannot access.
How can I contact programme coordination or academic support?
You can contact programme coordination or academic support at 3dcircular@aegean.gr.
Where can I find guidelines for assignments, projects, or research supervision?
Guidelines for assignments, projects, and research supervision are available within the relevant course area or through the official programme resources shared with instructors.
